Travel Alerts

Travelers to the Philippines

Last Updated: 06/08/2020 05:22 AM

In line with new requirements outlined by the Philippines Government, all passengers travelling to and from the Philippines are required to wear a face shield at all times during their journey, effective 15 August 2020. Passengers must source their own face shield prior to travel.

Jetstar Asia Service Suspensions

Last Updated: 29/07/2020 07:55 AM

As border restrictions remain firmly in place across the region it is necessary to extend the suspension of the majority of Jetstar Asia’s scheduled services* until at least 31 August 2020. In addition:

• Jetstar Asia’s Singapore to Darwin service has been suspended until 24 October 2020
• Jetstar Asia's Singapore service to Shantou has been suspended until 25 October 2020
• The launch of the new Jetstar Asia direct service between Singapore and Colombo, Sri Lanka has been postponed until 26 October 2020

All impacted Jetstar Asia passengers^# will be contacted directly and offered a refund to the full value of their untraveled booking in the form of a travel credit voucher. 

Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:

• Enter your booking number and last name
• Click on the 'find out more' button
• Select 'check flight options' button
• Click 'view other options' button
• Select 'request reimbursement'

The travel credit voucher is a multi-use voucher and can be redeemed up to the value stated on the voucher across multiple Jetstar bookings, within 12 months of issue. A fare difference, if any, will apply. Customers will receive a voucher within two weeks of making the request.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

*Limited services to Manila, Bangkok and Kuala Lumpur to repatriate citizens and permanent residents, or those with prior written approval for travel, and general cargo operations will continue.

^#Passengers with a 3K booking to/from the Philippines, Taiwan (China), Sri Lanka or Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.

For travellers to Malaysia

Last Updated: 29/07/2020 01:55 AM

Travellers to Malaysia require pre-approval to enter the country. Malaysian citizens, PRs, Diplomats and those holding Long Term Spouse visas and Diplomats are exempt from this requirement if they exited Malaysia prior to 18 March.

From 24 July, please note that all travellers entering Malaysia will need to be quarantined for 14 days at a designated station and bear the costs associated with it.

Changes to Jetstar Pacific

Last Updated: 24/07/2020 02:13 AM

Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines. All Jetstar Pacific bookings for travel from 29 July 2020 will be automatically moved to the Pacific Airlines reservation system.

Customers impacted by this change will be sent a new itinerary or details regarding any changes to their booking.

Travel from 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel from 29 July 2020, plase contact Pacific Airlines on 1900 1550 (for customers in Vietnam) or email callcenter1@pacificairlines.com 

Note: Jetstar is no longer able to service these bookings and online self-service options are no longer available. 

New Pacific Airlines booking for travel from 29 July will be available via their website to be launched on 29 July 2020. 

Travel before 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel before 29 July can change bookings via this link

Customers wishing to make a new Jetstar Pacific booking for flights departing before 29 July 2020 can visit jetstar.com.

Customers can find out more by going to our Jetstar Pacific FAQ page

Jetstar Asia operates services to Manila, Bangkok, Kuala Lumpur

Last Updated: 01/07/2020 03:19 AM

Jetstar Asia is pleased to reintroduce a number of services to key Southeast Asian ports with the aim to create essential travel links and assist with freight in the region.

As of Tuesday 21 April, Jetstar Asia will operate the following temporary network, which includes five return services from Singapore to Manila, Bangkok and Kuala Lumpur:

These services are only available to citizens and permanent residents who are returning home, or those with prior written approval for travel.

On board, safety remains our first priority and while the risk of contracting COVID-19 on an aircraft is regarded as low, passenger numbers will be reduced to allow for safe distancing and onboard services will be scaled back with only water being served during the flight#.

In line with new circuit-breaker measures introduced by the Singapore Government, all passengers will be required to wear a mask, at all times. Crew members will also utilise masks and PPE in accordance with guidelines.

Customers can book at jetstar.com or through travel agents and trade partners. All travelers are encouraged to check relevant travel restrictions currently in place and reminded that various quarantine restrictions may apply on arrival at their destination.

Please note, travel vouchers cannot be redeemed for these flights

*Cargo only

#Passengers who have already pre-purchased meals or meal vouchers will be refunded for their purchase.

Travel Voucher Flexibility

Last Updated: 17/06/2020 04:11 AM

We’ve recently improved our travel vouchers. New and existing unused travel vouchers issued due to the impact of COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers.

These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another booking. Customers can check on their credit by visiting the voucher balance portal.

All other credit vouchers issued for reasons not listed above will be single use only. Please refer to the terms and conditions of the pdf voucher in your email.

We have also extended our voucher expiry dates for vouchers issued from 1 March 2020 due to the impact of COVID-19. We are now giving customers 12 months to redeem a voucher and book any available flight (excludes vouchers issued by Jetstar Japan GK). Our flights are generally made available around 12 months in advance, so customers will have about two years to travel.

How we are keeping you safe (Updated on 20 April)

Last Updated: 18/05/2020 02:59 AM

Safe Distancing

Jetstar Asia has introduced new safe distancing measures on board our aircraft. From 21 April, all flights will operate with a reduced number of passengers to allow for safe distancing on board. Inflight duty-free sales and meals have been suspended and all magazines and menus have been removed. 

Personal Protective Equipment (PPE)

All passengers are now required to wear face masks on board all Jetstar Asia services. Our crew will wear masks and appropriate PPE in accordance with regulatory guidelines. 

Quality air filtration

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These filters are used in hospital operating rooms

Aircraft cleaning

Our aircraft are cleaned between services in Singapore and during this period, as a precaution, are undergoing additional cleaning every night including dis-infecting all toilet and cabin surfaces. All interior surfaces including the seats, tables, trays, overhead compartments and galley are wiped down with disinfectant.

Stay healthy with good hygiene

Here’s how you can stay safe when travelling:

• Regularly wash your hands
• Use hand sanitiser,
• Cover your sneeze or cough with your arm

What to do if you’re feeling unwell

If you have flu-like symptoms, you should seek your doctor’s advice before you travel.

For more information, visit the Singapore Ministry of Health for their list of frequently asked questions.