Travel Alerts

Domestic flights resume in New Zealand

Last Updated: 31/07/2020 02:46 AM

From August, Jetstar will increase its domestic New Zealand operation to 90 per cent of its normal schedule, with demand exceeding expectations in the first month since Jetstar flights resumed.  

The increased schedule will see Jetstar flying more than 100 return flights per week across six domestic routes, including the resumption of services between Wellington and Queenstown catching the peak of the winter season. 

Jetstar's New Zealand domestic operations in August includes;  
 
Wellington to Queenstown (7 weekly flights)

Christchurch to Wellington (14 weekly return flights, up from 7 in July)

Auckland to Christchurch (30 weekly return flights, up from 24 in July)

Auckland to Dunedin (7 weekly return flights, up from 3)

Auckland to Wellington (27 weekly return flights)

Auckland to Queenstown (19 weekly return flights, up from 14 in July) 
 
Jetstar plans to continue to operate at 90 per cent capacity until at least the end of October and will closely monitor demand to determine our schedule from November 2020 onwards. 

Customers with bookings on the remaining 10 per cent of flights until the end oc October have been contacted and offered an alternative same day flight, of a refund if an alternative flight is not available withing 3 hours of the original departure time. 

Changes to Jetstar Pacific

Last Updated: 24/07/2020 02:13 AM

Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines. All Jetstar Pacific bookings for travel from 29 July 2020 will be automatically moved to the Pacific Airlines reservation system.

Customers impacted by this change will be sent a new itinerary or details regarding any changes to their booking.

Travel from 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel from 29 July 2020, plase contact Pacific Airlines on 1900 1550 (for customers in Vietnam) or email callcenter1@pacificairlines.com 

Note: Jetstar is no longer able to service these bookings and online self-service options are no longer available. 

New Pacific Airlines booking for travel from 29 July will be available via their website to be launched on 29 July 2020. 

Travel before 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel before 29 July can change bookings via this link

Customers wishing to make a new Jetstar Pacific booking for flights departing before 29 July 2020 can visit jetstar.com.

Customers can find out more by going to our Jetstar Pacific FAQ page

Trans-Tasman and International Services

Last Updated: 23/07/2020 11:34 PM

As Government restrictions on international travel to and from Australia and New Zealand remain in place, our International services from and to New Zealand and Trans-Tasman flights are cancelled until at least 24 October 2020.

Impacted customers will be contacted directly to advise them of their options which depending on the circumstances may include a credit voucher or a refund. 

We continue to monitor various travel restrictions and will review our schedule based on demand for international flying as restrictions ease. 

If there are any changes to our schedule, we will update customers directly.

Fly Flexible 

Last Updated: 23/06/2020 03:47 AM

One free date change for domestic travel

If you book flights through Jetstar.com between 8 and 30 June 2020, we’ll waive the change fee one time if you decide to change the date of your travel. When you’re ready to rebook, you’ll need to cover any Fare Difference in your new booking. This offer applies for travel between 1 July and 31 October 2020 on any Jetstar Airways (JQ) domestic flights within New Zealand. If you have both a domestic and international flight on your itinerary, a Change Fee will apply.


Greater flexibility when using credit vouchers

Following customer feedback, we’ve recently improved our travel vouchers. From Monday 15 June, new and existing unused travel vouchers issued due to COVID-19 impact on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), will become multi-use vouchers.

These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal.

All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.

We also recently extended our voucher expiry dates, giving customers 12 months to redeem a voucher and book any available flight.

Our flights are generally made available around 12 months in advance, so customers will have about two years to travel. As per the existing arrangements, Jetstar customers will need to pay any Fare Difference if the new bookings cost more than the value of their travel voucher.

If you booked through a travel agent or third party websites (e.g. House of Travel) you will need to contact them directly.

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