Travel Alerts

Jetstar Japan Updated Travel Information (2020 August 6)

Last Updated: 06/08/2020 06:35 AM

General Information
Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan is keeping you safe during this time, and our correspondences to the situation.

Suspended flights
Jetstar Japan has suspended some of its services as below. In each page, options are available for impacted customers.

- Domestic routes: Please click
here for more details UPDATED
- International routes: Please click here for more details

Please note:
Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please try again later. Thank you very much for your cooperation
and understanding. For FAQ, please click here.

Plus Protect and Max Protect Services to be Discontinued

Last Updated: 03/08/2020 09:27 AM

Effective 29 July, Jetstar will discontinue Plus Protect and Max Protect on all bookings.

For flights departing before 25 October 2020, Plus Protect and Max Protect will continue to be included in Starter Plus and Max bundles only.

Please note, passengers whose booking currently includes Plus Protect and/or Max Protect who make changes to their flight from 25 October, Plus Protect / Max Protect service will no longer be applicable.

Please click below for more details on Plus Protect / Max Protect.

Changes to Jetstar Pacific

Last Updated: 24/07/2020 02:13 AM

Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines. All Jetstar Pacific bookings for travel from 29 July 2020 will be automatically moved to the Pacific Airlines reservation system.

Customers impacted by this change will be sent a new itinerary or details regarding any changes to their booking.

Travel from 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel from 29 July 2020, plase contact Pacific Airlines on 1900 1550 (for customers in Vietnam) or email 

Note: Jetstar is no longer able to service these bookings and online self-service options are no longer available. 

New Pacific Airlines booking for travel from 29 July will be available via their website to be launched on 29 July 2020. 

Travel before 29 July 2020

Customers that require assistance with an existing Jetstar Pacific booking for travel before 29 July can change bookings via this link

Customers wishing to make a new Jetstar Pacific booking for flights departing before 29 July 2020 can visit

Customers can find out more by going to our Jetstar Pacific FAQ page

Holiday season alert

Last Updated: 22/07/2020 01:40 PM

During the summer holiday season, the congestion at the airport (check-in counters and security check) and surrounding roads and public transportation is expected. In addition, from the viewpoint of preventing COVID-19 infection, the airport takes measures such as securing temperature testing and social distance, and the procedure takes longer than usual. Therefore, please come to the airport with plenty of time (up to 1 hour and 30 minutes before departure).

Jetstar domestic check-in begins 2 hours before departure (3 hours for KIOSK).
  Online check-in is available from 7 days prior to departure date until 35 minutes prior to departure.   If you do not have baggage to check in, you can go directly through the security check and come to the boarding gate without stopping at the counter.

Check in counter and baggage drop is closed 30 minutes before departure time. If you do not check in before the closed time, you won’t be able to board your flight and you may lose your fare in full. Also, if you check any baggage,
please pre-purchase baggage allowance to avoid congestion at check in counter.

We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.

Thank you for your cooperation for the on-time departure.

A message from The Scheduled Airlines Association of JAPAN

Last Updated: 29/06/2020 02:04 AM

■ Conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin
From 1 July 2020, the conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin will be amended to specifically mention smoking in the lavatory.

Captains can issue a "Prohibition Order" to anyone in violation of this regulation, and up to 500,000 JPY fine for continued non-compliance.

Please check the news release posted on The Scheduled Airlines Association of JAPAN website.

■ Measures undertaken by the Japanese airlines
In order to prevent the spread of COVID-19, the Scheduled Airlines Association of Japan has posted information on recommended airline initiatives aimed at keeping passengers safe. For more details, please click below URL.

Mandatory wearing of a mask when boarding Jetstar Japan flights

Last Updated: 16/06/2020 12:22 PM

From 20 May, as a COVID-19 infection prevention measure, excluding child under seven years-old and customers who are unable to use masks for medical reasons, it is mandatory to wear a face mask on board. We appreciate your kind understanding and cooperation.

Please click here for details.

Travel Voucher Flexibility

Last Updated: 16/06/2020 03:40 AM

Thank you for flying with Jetstar.

From Monday 15 June, new and existing unused travel vouchers issued due to COVID-19 impact on travel by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), will become
multi-use vouchers.

These multi-use vouchers can be used across multiple bookings, where any outstanding credit can be used towards another. Customers can check on their credit by visiting the voucher balance portal.

All other credit vouchers issued for reasons not listed above will be single use only. Customers should refer to the full Terms and Conditions.


Chat with one of our friendly Jetstar customer service staff.
We are currently experiencing exceptionally high levels of customer enquiries and really appreciate your patience at this time.