Jetstar Japan Updated Travel Information (2020 August 6)
Last Updated: 06/08/2020 06:35 AM
here for COVID-19
related information, including travel restrictions, how Jetstar Japan is
keeping you safe during this time, and our correspondences to the situation.
Japan has suspended some of its services as below. In each page, options are available
for impacted customers.
routes: Please click here for
more details UPDATED
routes: Please click here for more details
Currently, we have been receiving high
volume of phone calls and messages through Live Chat at Jetstar contact centre
and may take a while to respond. If not urgent, please try again later. Thank
you very much for your cooperation and
understanding. For FAQ, please click here.
Plus Protect and Max Protect Services to be Discontinued
Last Updated: 03/08/2020 09:27 AM
Effective 29 July, Jetstar will discontinue Plus Protect and Max Protect on all bookings.
For flights departing before 25 October 2020, Plus Protect and Max Protect will continue to be included in Starter Plus and Max bundles only.
Please note, passengers whose booking currently includes Plus Protect and/or Max Protect who make changes to their flight from 25 October, Plus Protect / Max Protect service will no longer be applicable.
Please click below for more details on Plus Protect / Max Protect.
Changes to Jetstar Pacific
Last Updated: 24/07/2020 02:13 AM
Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines. All Jetstar Pacific bookings for travel from 29 July 2020 will be automatically moved to the Pacific Airlines reservation system.
Customers impacted by this change will be sent a new itinerary or details regarding any changes to their booking.
Travel from 29 July 2020
Customers that require assistance with an existing Jetstar Pacific booking for travel from 29 July 2020, plase contact Pacific Airlines on 1900 1550 (for customers in Vietnam) or email email@example.com
Note: Jetstar is no longer able to service these bookings and online self-service options are no longer available.
New Pacific Airlines booking for travel from 29 July will be available via their website to be launched on 29 July 2020.
Travel before 29 July 2020
Customers that require assistance with an existing Jetstar Pacific booking for travel before 29 July can change bookings via this link
Customers wishing to make a new Jetstar Pacific booking for flights departing before 29 July 2020 can visit jetstar.com.
Customers can find out more by going to our Jetstar Pacific FAQ page
Holiday season alert
Last Updated: 22/07/2020 01:40 PM
summer holiday season, the congestion at the airport (check-in counters and
security check) and surrounding roads and public transportation is expected. In
addition, from the viewpoint of preventing COVID-19 infection, the airport
takes measures such as securing temperature testing and social distance, and
the procedure takes longer than usual. Therefore, please come to the airport
with plenty of time (up to 1 hour and 30 minutes before departure).
Jetstar domestic check-in begins 2 hours before departure
(3 hours for KIOSK). Online check-in is
available from 7 days prior to departure date until 35 minutes prior to
departure. If you do not have baggage
to check in, you can go directly through the security check and come to the
boarding gate without stopping at the counter.
in counter and baggage drop is closed 30 minutes before departure time. If you
do not check in before the closed time, you won’t be able to board your flight
and you may lose your fare in full. Also, if you check any baggage, please
pre-purchase baggage allowance to avoid congestion at check in counter.
arriving at the airport early to allow enough time to make your way through the
airport, taking into consideration clearing airport security.
for your cooperation for the on-time departure.
A message from The Scheduled Airlines Association of JAPAN
Last Updated: 29/06/2020 02:04 AM
■ Conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin
From 1 July 2020, the conditions of carriage regarding the prohibition of smoking and the use of all smoking devices in the cabin will be amended to specifically mention smoking in the lavatory.
Captains can issue a "Prohibition Order" to anyone in violation of this regulation, and up to 500,000 JPY fine for continued non-compliance.
Please check the news release posted on The Scheduled Airlines Association of JAPAN website.
■ Measures undertaken by the Japanese airlines
In order to prevent the spread of COVID-19, the Scheduled Airlines Association of Japan has posted information on recommended airline initiatives aimed at keeping passengers safe. For more details, please click below URL.
Mandatory wearing of a mask when boarding Jetstar Japan flights
Last Updated: 16/06/2020 12:22 PM
From 20 May, as a COVID-19 infection prevention measure, excluding child under seven years-old and customers who are unable to use masks for medical reasons, it is mandatory to wear a face mask on board. We appreciate your kind understanding and cooperation.
Please click here
Travel Voucher Flexibility
Last Updated: 16/06/2020 03:40 AM
Thank you for flying with Jetstar.
From Monday 15 June, new and existing
unused travel vouchers issued due to COVID-19 impact on travel by Jetstar
Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), will become multi-use
These multi-use vouchers can be used across
multiple bookings, where any outstanding credit can be used towards another.
Customers can check on their credit by visiting the voucher balance portal.
All other credit vouchers issued for
reasons not listed above will be single use only. Customers should refer to the
full Terms and Conditions.