Jetstar Asia Service Suspensions
Last Updated: 29/07/2020 07:55 AM
As border restrictions
remain firmly in place across the region it is necessary to extend the
suspension of the majority of Jetstar Asia’s scheduled services* until at least 31 August 2020. In
- Jetstar Asia’s Singapore to Darwin service has been suspended until 24 October 2020
- Jetstar Asia's Singapore service to Shantou has been suspended until 25 October 2020
- The launch of the new Jetstar Asia
direct service between Singapore and Colombo, Sri Lanka has been postponed
until 26 October 2020
All impacted Jetstar
Asia passengers# will be contacted directly and offered a refund
to the full value of their untraveled booking in the form of a travel credit
Due to the high demand at our contact centre, the
fastest and easiest way for customers to request a voucher is by visiting Manage
My Booking and by
following these steps:
- Enter your booking number and last
- Click on the 'find out more' button
- Select 'check flight options' button
- Click 'view other options' button
- Select 'request reimbursement'
The travel credit voucher is a multi-use voucher and
can be redeemed up to the value stated on the voucher across multiple Jetstar
bookings, within 12 months of issue. A fare difference, if any, will apply.
Customers will receive a voucher within two weeks of making the request.
If your flights were booked through a travel agency or
third-party website, you can also request a voucher by visiting Manage
*Limited services to Manila, Bangkok and Kuala Lumpur
to repatriate citizens and permanent residents, or those with prior written
approval for travel, and general cargo operations will continue.
#Passengers with a 3K booking to/from the Philippines,
Taiwan (China), Sri Lanka or Japan are requested to wait to receive a letter
from Jetstar regarding available options before visiting Manage
Changes to Jetstar Pacific
Last Updated: 24/07/2020 02:13 AM
Jetstar Pacific (BL) flights will soon be rebranded as Pacific Airlines. All Jetstar Pacific bookings for travel from 29 July 2020 will be automatically moved to the Pacific Airlines reservation system.
Customers impacted by this change will be sent a new itinerary or details regarding any changes to their booking.
Travel from 29 July 2020
Customers that require assistance with an existing Jetstar Pacific booking for travel from 29 July 2020, plase contact Pacific Airlines on 1900 1550 (for customers in Vietnam) or email email@example.com
Note: Jetstar is no longer able to service these bookings and online self-service options are no longer available.
New Pacific Airlines booking for travel from 29 July will be available via their website to be launched on 29 July 2020.
Travel before 29 July 2020
Customers that require assistance with an existing Jetstar Pacific booking for travel before 29 July can change bookings via this link
Customers wishing to make a new Jetstar Pacific booking for flights departing before 29 July 2020 can visit jetstar.com.
Customers can find out more by going to our Jetstar Pacific FAQ page
Travel Voucher Flexibility
Last Updated: 17/06/2020 04:11 AM
improved our travel vouchers. New and existing unused travel vouchers issued
due to the impact of COVID-19 on travel by Jetstar Airways (JQ), Jetstar Asia
(3K) and Jetstar Japan (GK), have become multi-use vouchers.
vouchers can be used across multiple bookings, where any outstanding credit can
be used towards another booking. Customers can check on their credit by
voucher balance portal.
credit vouchers issued for reasons not listed above will be single use only. Please
refer to the terms and conditions of the pdf voucher in your email.
We have also extended
our voucher expiry dates for vouchers issued from 1 March 2020 due to the
impact of COVID-19. We are now giving customers 12 months to redeem a voucher
and book any available flight (excludes vouchers issued by Jetstar Japan GK). Our flights are
generally made available around 12 months in advance, so customers will have
about two years to travel.